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Defining Communications Profiles

After you configure the communications drivers you will use, as described in Specifying Driver Parameter Values, you create communications profiles.

Each profile specifies which driver is to be used, and how the driver will be used, for communications that use the profile. For email drivers, the profile also specifies the sender of outbound communications that use the profile.

When a Siebel Communications Server administrator or end user creates a communications template to be included in a communication request, the profile that will be used to deliver the template must be associated with the template.

If you copy or delete a communications profile, any associated parameters are also copied or deleted (cascade copy or cascade delete). A profile you copy may not display its child parameter records unless you step off, then reselect, the new profile record you created.

NOTE:  For more information about creating and using profiles with Siebel Email Response, see Siebel Email Response Administration Guide.

To create a communications profile

1. Navigate to Administration - Communications > Communications Drivers and Profiles.
2. In the Communications Drivers list, select the driver for which you will be creating a profile.
3. Click the Profiles view tab.
4. In the Profiles list, add a new record to create a profile for the current driver.
5. Provide a name for the new profile.
6. Specify the organization that will use the profile.
7. Specify one or more responsibilities that will use the profile.

   The profile will be visible to a user in the profile's context of use—for example, in Siebel Email Response and in the Send Email and Send Fax commands—if the profile meets one of the visibility criteria described in Contexts of Use for Communications Profiles.

Now you specify parameter override values, as described in the following procedure.