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You can change the image file specified for the HTML Bitmap and the image file specified for the HTML Disabled Bitmap. If you want to change the graphics used to represent a given channel, for example, you can simply identify the files used to represent the channel and change them to use your new images. All toolbar buttons that use the same bitmap object definitions will now use the new image files.
Suppose, however, that you want to change the appearance of a particular button, but you do not want to change the appearance of all buttons that may display the same image file. In this case, you can create a new bitmap object definition in Siebel Tools, associate it with your new image file, and associate the toolbar item object definition with the new bitmap object definition.
For more information about how bitmaps are specified for the toolbar buttons, and about the locations of the image files, see Communications Toolbar Commands and Bitmaps.
You can change the icon file for an interactive communications driver. The icon file represents communications work items of a particular channel, and is used for the Channel Type Indicator and to support blinking toolbar buttons.
Some communications toolbar buttons blink, based on event occurrence. For example, when a new work item arrives, the button for Accept Work Item blinks until the agent accepts the work item. When a work item has been paused, the button for Resume Work Item blinks until the agent resumes the work item.
For any buttons executing methods of the Communications Client business service, as do the default buttons on the communications toolbar, the blinking behavior is controlled by the applicable communications driver and cannot be configured. If a button is configured to execute a method of another business service, behavior is controlled by that service.
The names of the icon files are specified in the Icon File field in the Communications Drivers and Profiles view in the Administration - Communications screen. The files are in the same location as those for the bitmap object definitions.
Although different file names are used, the image content of the driver icon files is identical to those of some of the bitmaps used for the same communications channel. These bitmaps, and the locations of the associated image files are described in Communications Toolbar Commands and Bitmaps.
For more information about interactive drivers and icon files, see Interactive Drivers.
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