Siebel Communications Server Administration Guide > Using Email, Fax, and Other Systems > Configuring Client-Side Integration for Send Email >

Completing Configuration for Lotus Notes

This section describes the remaining steps for configuring the Siebel software to use Lotus Notes for the Send Email command.

To complete configuration for Lotus Notes email client

1. Set the following parameters to TRUE in the configuration file on the Siebel Server (for Siebel Web Clients) or on the Siebel Mobile Web Client, such as uagent.cfg for Siebel Call Center.

   These parameters are located in the [SWE] section of the configuration file. By default, these parameters are FALSE:

   • EnableWebClientAutomation. Allows the Siebel desktop integration object (ActiveX control) to be downloaded. (The source CAB file of this object is SiebelAx_Desktop_Integration.cab. The downloaded object name is Siebel Desktop Integration.)
   • EnableEmailClientAutomation. Allows the Siebel email automation object (ActiveX control) to be downloaded. (The source CAB file of this object is SiebelAx_OutBound_mail.cab. The downloaded object name is Siebel Email Support for Microsoft Outlook and Lotus Notes.)

     NOTE:  For more information about the relevant CAB files and ActiveX controls, see the browser configuration section of the Siebel System Administration Guide.

2. As appropriate, specify a global default designating Lotus Notes as the email client your users will use for the Send Email command. (If this is not specified, then the Siebel native email client is the default.)
   • Default Email Client. For Siebel Web Client deployments, specify this as a component parameter for the Application Object Manager.
   • DefaultMailClient. For Siebel Mobile Web Client deployments, specify this parameter in the [EMail] section of the local Siebel client configuration file, such as uagent.cfg for Siebel Call Center.

     For more information, see Email Client Parameters.

3. Specify a global default designating Siebel Memo as the name of the email form you use with Lotus Notes:
   • Siebel/Lotus Form. For Siebel Web Client deployments, specify this as a component parameter for the Application Object Manager.
   • LotusForm. For Siebel Mobile Web Client deployments, specify this parameter in the [EMail] section of the local Siebel client configuration file.

     For more information, see Email Client Parameters.

4. Specify a global default specifying where email attachments will be temporarily stored:
   • Email Temporary Attachment Location. For Siebel Web Client deployments, specify this as a component parameter for the Application Object Manager.
   • SiebelExtMailClientAttDir. For Siebel Mobile Web Client deployments, specify this parameter in the [EMail] section of the local Siebel client configuration file.

     For more information, see Creating and Configuring the Attachments Directory and Email Client Parameters.

5. As appropriate for your deployment, end users may specify Siebel user preference settings for their email client. Users may set user preferences, for example, if you are supporting more than one email client option for Send Email.

   Setting user preferences overrides the corresponding global defaults specified using the Default Email Client or Siebel/Lotus Form parameters, described in Table 78. The global defaults are used if no user preference has been set.

   Applicable user preferences in the Send Email section of the Outbound Communications options of the User Preferences screen include:

   • Email Client. Set this to Lotus Notes.
   • Siebel/Lotus Form. Set this to Siebel Memo.

     For more information, see Preference Settings for Outbound Communications.