|Bookshelf Home | Contents | Index | PDF|
The Siebel Database contains configuration data that helps determine how your communications system is integrated with your Siebel application. Among other functions, the communications configuration data:
NOTE: The events recognized by the communications driver, and the commands supported by the driver, are a subset of those supported by the communications system, such as your CTI middleware. For the supported driver parameters, events, and commands, see Using Siebel CTI Connect.
You customize communications features by editing or entering data in a series of views in the Administration - Communications screen, as described in Views for Communications Administration.
NOTE: For some examples in this chapter, the label Communications Simulator indicates an example that you can try using communications simulation. Use the Communications Simulator to test aspects of your configuration before deployment. For more information, see Enabling Session Communications and Simulation and Simulating a Communications Environment.
|Siebel Communications Server Administration Guide|