Siebel Communications Server Administration Guide > Communications Operations for End Users > Using the Communications Toolbar >
Pausing and Resuming Work Items
You can pause the active work item, such as putting a voice call on hold, and you can resume a paused work item.
To pause the active work item
To resume a paused work item or activate a different item
- If you have an active work item, pause it, as described above.
- Select a work item from the Work Items list.
- Click Resume Work Item to activate the selected work item.