Siebel Communications Server Administration Guide > Communications Operations for End Users > Using the Communications Toolbar >

Logging In to the Communications System

If this capability is supported by your company's call center implementation, you can log in to and out of elements of your communications system by using the Log In and Log Out buttons.

Your Siebel application may be configured to log you into ACD call queues or Siebel Universal Queuing, and may be configured to support automatic log in or automatic log out. For voice calls, these capabilities depend on the CTI middleware your company uses. Siebel CTI Connect (based on Intel NetMerge) supports automatic log in and automatic log out.

If the option Auto Login to Call Center at Startup is checked in your communications user preferences, starting the Siebel application automatically logs you in. Alternatively, automatic login may be set by the administrator in the communications configuration.

If automatic log out is set by the administrator, exiting the Siebel application automatically logs you out of applicable communications systems, such as ACD queues.

Use Log In and Log Out commands and the Auto Login to Call Center at Startup setting as instructed by your call center manager.

For more information about the Auto Login to Call Center at Startup user preference, see Preference Settings for Communications.

For information about logging in to or out of ACD queues selectively, see Logging In to or Out of an ACD Queue.

To log in to the communications system manually

• After starting the Siebel application, click Log In.

To log out of the communications system

• Click Log Out.