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Your Siebel application may be configured to log you into ACD call queues or Siebel Universal Queuing, and may be configured to support automatic log in or automatic log out. For voice calls, these capabilities depend on the CTI middleware your company uses. Siebel CTI Connect (based on Intel NetMerge) supports automatic log in and automatic log out.
If the option Auto Login to Call Center at Startup is checked in your communications user preferences, starting the Siebel application automatically logs you in. Alternatively, automatic login may be set by the administrator in the communications configuration.
For more information about the Auto Login to Call Center at Startup user preference, see Preference Settings for Communications.
For information about logging in to or out of ACD queues selectively, see Logging In to or Out of an ACD Queue.
|Siebel Communications Server Administration Guide|