Siebel Communications Server Administration Guide > About Siebel Communications Server > Process of Configuring Communications Server >

Setting Up Your External Communications System

This task is a step in Process of Configuring Communications Server. Perform the following steps before you can configure Siebel Communications Server:

  1. For Siebel CTI, set up your PBX or ACD (Automatic Call Distribution) switch, and install and configure the CTI middleware. See your vendor documentation.
  2. For email support, such as for Siebel Email Response or other features, install and configure the email servers and set up mail accounts as appropriate. See your vendor documentation. For issues specific to Siebel Email Response, see Siebel Email Response Administration Guide.

Once you have performed these preparatory tasks, you are ready to perform Siebel Server setup tasks.

Siebel Communications Server Administration Guide