Siebel Communications Server Administration Guide > Defining Outbound Communication Requests >
About Outbound Communication Requests
An outbound communication request is a defined request to send content from communications templates (optionally with field substitution) to recipients associated with business object instances—such as to contacts associated with an account. Requests are sent using email, fax, pager, or other channels, as defined in the specified templates and as supported for your communications infrastructure.
Requests can be created and submitted directly, as described in this section, or created and submitted programmatically using Siebel Workflow and business services.
NOTE: The procedures described in this chapter can be performed either by administrators or by advanced end users.