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This section describes how to create and submit an outbound communication request. The procedures are the same for end users and administrators, though the administrators generally use different views for this activity.
Communication requests submitted from Siebel Web Client are processed immediately. Requests submitted from Siebel Mobile Web Client, while you are connected to the local database and disconnected from the enterprise database, are saved until you synchronize. They are then processed for delivery by the Communications Outbound Manager server component.
For information about dividing high-volume requests into subrequests for efficient processing, see Configuring Subrequests.
NOTE: If you are implementing a custom channel type, see also Configuring Communications List of Values Types.
|Siebel Communications Server Administration Guide|