Configuring Siebel eBusiness Applications > Configuring the Customer Dashboard >

Using Siebel VB and eScript to Populate the Customer Dashboard

The Customer Dashboard provides APIs to pull information from or push information to the Customer Dashboard using Siebel VB or eScript. Since the Customer Dashboard is a separate frame in the application, it requires a UI event to update fields in the Customer Dashboard using Siebel VB or eScript. This means that you can only update the Customer Dashboard in this manner by adding a button to an applet and then calling the Update Dashboard command. When adding the button, make sure that you set the Target Frame View property to Dashboard.

NOTE:  The Customer Dashboard architecture only allows one UI update for each user UI event. For example, if you put a button on a view, the clicking of the button is one UI event. For that event, you can only execute one UI update, such as updating the Customer Dashboard. The code behind a single button cannot have two UI updates, such as updating the Customer Dashboard and then going to a new view in the main frame of the application.

To add a button that calls the Update Dashboard Command

1. Locate the applet on which you want to place the button.
2. Add the button as an applet control and define the script for the control.

   See About Customer Dashboard Commands for a list of available commands.

3. Set the Target Frame property of the control to View to Dashboard.