Configuring Siebel eBusiness Applications > Configuring the Customer Dashboard >

Enabling the Customer Dashboard

By default, the Customer Dashboard is enabled for Siebel Call Center, Siebel Sales, and Siebel Service. However, you can enable the Customer Dashboard for other applications as well.

To enable the Customer Dashboard

  1. In Siebel Tools, navigate to the Persistent Customer Dashboard business service.
  2. Verify that the Inactivate property is set to FALSE, which is the default setting.
  3. Add the target application as a value for the Applications user property.

    For example, to activate Customer Dashboard for Siebel Employee Relationship Management, you would add Siebel ERM to the user property as shown in the table below:



    Siebel Universal Agent; Siebel Field Service; Siebel Sales Enterprise; Siebel ERM

Configuring Siebel eBusiness Applications