Siebel Financial Services Connector for ACORD P&C and Surety Guide > Troubleshooting > Rollback Problem >
Rollback operation fails
A needed rollback does not happen. For example, after running an ACORD outbound workflow to add a policy record, if the returning response message contains errors indicating that the operation is unsuccessful, the workflow ACORD Add Policy Outbound Response Workflow With Rollback should delete (roll back) the original record from the database.
The probable reason is that the rollback operation is improperly defined in the FINS ACORD XML Transaction Manager. Use Siebel Tools to make sure that the rollback operation is defined in the business service user property of the FINS ACORD XML Transaction Manager. The operation name is "SAUpsert_ROLL_BACK", and the value is "EAI Siebel Adapter/Delete/RollbackOnSame;". Do not forget to compile the operation definition into the repository file.