Siebel Connector for Oracle Applications > User Procedures > Working with Orders >

Updating an Order

You can update an existing order using a Siebel application window such as Sales.

NOTE:  You can submit an order only once.

To update an existing order in Siebel Applications and send it to Oracle Applications

1. Using a Siebel application (for example, Call Center), click the Orders tab.
2. Select All Sales Orders in the pull down box.
3. Click on the Sales Order tab.
4. Select an existing order.
5. Click Edit and enter changes to the order.
6. Click Save to save your changes.
7. Depending upon the Oracle Applications at the back office, click on the Back Office tab (Oracle Applications R10.7 or R11i) to display more information.
8. Click New and enter changes to the Line Item details.
9. Click Save to save your changes.
10. Click the Update Back Office button to send the new order information to the Oracle back office application.

    After the order is sent to Oracle, it cannot be updated through a user interface (UI) in a Siebel Application.

11. At any point, if you want to check the status of the order in the back office, click Get Status.