Overview: Siebel Enterprise Application Integration > Siebel EAI Overview > About Unicode Support and Siebel EAI >

Inbound and Outbound Unicode Scenarios for XML Messages

Because the Siebel application's memory format is Unicode, when sending and receiving XML messages the message has to be converted to the Siebel format or the external system character set. This conversion only needs to be done once for each communication.

The conversion can be done in one of the following ways:

• Using the EAI XML Converter business service in your workflow process.
• Using the mechanism in the transport business service.
• Using the Transcode business service when neither of the above is available.

NOTE:  Do not convert your data more than once per communication. Double conversion corrupts your data. If you have an EAI XML Converter in your workflow process, make sure your transport business service is set to ignore conversion.