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Associating a Contact with a Trouble Ticket in Siebel Energy (End User)
End users can associate a contact with a trouble ticket. A similar method can be used to associate a contact with a service request.
For more information about Trouble Tickets, see Service Requests and Trouble Tickets in Siebel Energy.
To associate a contact with a trouble ticket
- Navigate to the Contacts screen.
- In the Contacts list, click the name of the contact.
- Click the Trouble Tickets view tab.
- In the Trouble Tickets list, add a record and complete the necessary fields.
NOTE: If the trouble ticket status is set to Closed, some fields cannot be modified. To modify these fields, drill down on the Ticket Id hyperlink, and in the Trouble Ticket Detail form, change the status to Open or Pending.