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Siebel Energy Guide > Premises in Siebel Energy > Additional End-User Tasks for Premise Management in Siebel EnergyFor descriptions of other procedures related to premises, see Siebel Bookshelf. Caller VerificationWhen receiving an inbound call, end users first verify and locate the caller. For more information about verifying and locating a caller, see Applications Administration Guide. Customer AccountsWhen a new customer requests service from your company, end users need to create an account for the customer. For more information about creating a customer account, see Accounts in Siebel Energy. Sales OrdersWhen a customer requests a new service, end users must create a sales order. For more information about creating a sales order, see Siebel Order Management Guide Addendum for Industry Applications. Premises and AttachmentsAt any time, end users can store additional information relating to a premise in the database by associating an electronic file with the premise record. For directions for associating an attachment with a record, see Fundamentals. Premises and NotesAt any time, end users can store additional information relating to a premise in the database by adding a note and associating it with the premise record. For directions for associating a note to a record, see Fundamentals. |
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