Siebel Field Service Guide > Field Service Activities > Activities Screen >

Charges View

The Charges view displays charges created for this activity. Field service engineers can generate charges manually or automatically, using the Auto Charge button, for any activities that are marked as billable and with the rate list specified.

When Auto Charge is used for an activity and the Entitlement field is populated, charge amounts are calculated based on:

• Time Tracker records (except for the Rate field)
• The Rate list and Price list
• The entitlement's service hours and metrics (service details definitions and exceptions) set by the administrator in the Administration - Contracts screen
• The Schedule Hours and Exception Hours set by the administrator in the Administration - Service screen

When Auto Charge is used for an activity with the Entitlement field empty, charge amounts are calculated based on:

• Time Tracker records
• The Rate list and Price list