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Siebel Field Service Guide > Setting Up and Using the Dispatch Board > Process of Setting Up the Dispatch Board > Setting System Preferences for the Dispatch BoardThis task is a step in Process of Setting Up the Dispatch Board. The Dispatch Board allows a dispatcher or customer service representative to drag an activity from the Unscheduled Activities list to a block of time and employee in the Gantt chart. If the service region of the activity is different from the service region selected for the Gantt chart, the result depends on the setting of the system preference FSDB:Override Service Region:
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Siebel Field Service Guide |