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Siebel Field Service Guide > Setting Up and Using Scheduling > Reloading the ABS and Optimizer Caches > Loading Employee Data for Service RegionsThis task is a step in Process of Setting Up Scheduling. A field service engineer can belong to only one service region. This rule applies because employee information is cached in memory for performance reasons. Also, if each Siebel Scheduler process has its own cache, employees cannot be in more than one cache at a time—otherwise, each instance of Scheduler would produce conflicting schedules for the employee. Attempting to keep two service regions synchronized around common employees would consume heavy amounts of resources and would be difficult to manage. Employee data is loaded with service region data into the ABS or Optimizer cache. You can do this manually or with the Workflow Manager. When activities are loaded, Assignment Manager retrieves the list of eligible employees and the ABS or Optimizer loads this data. When you load the data for a new employee, the list of employees eligible for existing activities is not updated. The result is that the new employee may not be eligible to carry out any of the existing activities, but is eligible for new activities. At the next reload of the service region and its employee data, the new employee is eligible for all activities. Service regions are specified for employees using the Service Region field on the Administration - User screen > Employees > Service Details view. All the employees for a particular service region are then listed on the Administration - Scheduling screen > Service Region List > Employees view. To manually load employee data
To remove data for an employee from the ABS cache
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Siebel Field Service Guide |