Siebel Finance Guide > Business Services for Siebel Financial Services > Using the Customer Expectations Manager >
Invoking Customer Expectations Manager
In the current version of Siebel Financial Services, CEM is enabled for the Service Request object.
To invoke CEM
- Click the Calculate Dates button on the Service Request form.
The CEM business service is invoked, and based on the administrative setup a pop-up dialog box appears with the expected completion dates for the service request.
Closing the dialog box, the expected completion times are written into the current service request.
- Click the show more button on the Service Request form to view the expected completion times in the Internal Tracking - Expected Times section.