Siebel Service Handheld Guide > Working with Siebel Handheld Applications > Synchronizing Data on the Siebel Handheld Device >

Using Direct Server Synchronization with the Handheld Client

There are two methods for synchronizing between the handheld device and the Siebel application server:

• Direct Server Sync (DSS) provides synchronization between the Siebel Handheld application and the Siebel application server.
• Direct Server Sync via Proxy (DSSvP) provides synchronization between the Siebel Handheld application and the Siebel application server, using the desktop or companion PC to provide the network connection between the handheld device and the server.

To synchronize with the Siebel application server

1. If you are synchronizing using DSS, create a direct network connection through a modem or a direct LAN connection.

   If you are synchronizing using DSSvP, establish an ActiveSync connection between the handheld device and the PC.

2. From the application tap File > Synchronize.

   The Siebel Handheld Sync dialog box appears.

3. Enter your user name and password.
4. Tap Start.

   The Siebel Handheld Sync dialog box appears.

5. Tap OK to exit Siebel Handheld Sync, and the application will launch automatically.

   NOTE:  If synchronization errors occur, an error dialog box appears.