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Communicating about Product Issues Using Correspondence (End User)

During the course of an investigation, the quality manager may want to send letters to the contacts associated with the product issue.

The Correspondence feature is used to generate MS Word files (typically letters) where the file is personalized for each contact. That is, information about the contact (name, address, and so on) is incorporated into the letter.

Information about the product issue cannot be incorporated using Correspondence. Use the Proposals feature to incorporate information about the product issue. Predefined correspondence templates are set up by the administrator. End users can edit the generated files in MS Word.

This task is a step in Process of Customer Communication in AECM.

To create a Microsoft Word correspondence

1. Navigate to Product Issues screen > Product Issue List view.
2. Drill down on a product issue.
3. Click the Contacts view tab.
4. Select the contacts who you want to send correspondence to.
5. From the application-level menu, choose File > Send Letter.

   The Correspondence screen appears.

   For information about creating correspondence, see Siebel Correspondence, Proposals, and Presentations Guide.