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About Recording Calls in Pharma

This chapter describes how to record account and contact calls in Siebel Life Sciences. For more information on planning account and contact calls, see Planning Calls in Pharma.

Using the procedures in this chapter, you can perform the end-user tasks of recording contact and account calls such as adding information about products detailed, capturing signatures electronically, and submitting calls.

If you are using Siebel Pharma Campaigns, you can record contacts responses to campaign offers to achieve closed-loop marketing.

Contact and account calls are both types of activity records. Although you can create contact and account calls in the Contacts and Accounts screens, you can only record the details of calls in the Activities screen.