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Scenario for Managing Products

This section outlines an example process performed by a Siebel Products administrator and end users. Your company may follow a different process according to its business requirements.

A medical devices company has a new product to bring to market. To make the new product available to sales representatives in the field, the administrator defines the new product within the system, creates a price list, and then associates the new product with the price list. Next he enters new background information (called decision issues) that the home office wants to communicate to the field. Finally, he uses the capture hierarchy command to update the product hierarchy so the new product can be inventoried by the sales representatives who are using the Medical Handheld application.

Sales representatives use Siebel Products to view product information and enter change requests.