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Allowing Manual Processing of Queued Loyalty Transactions

Some Loyalty transactions are created with the status of Acceptable, which means that they are processed when the user clicks the Process button.

Some Loyalty transactions are created with the status of Queued, which means that they are processed in batch mode by the Loyalty engine and are not processed when the user clicks the Process button.

For example, when a member creates redemption order on the Loyalty eMember Web site, the redemption transaction that it creates to debit the points has a status of Queued, so it cannot be processed manually by clicking the Process button.

The status that the transaction has when it is created depends on the user property OrderToTxn: Transaction Status, which you can modify in Siebel Tools.

To allow manual processing of Loyalty transactions

1. In Siebel Tools, find the appropriate business service.

   For example, for customer transactions on the eMember Web site, find LOY Customer Action Business Service.

2. For that business service, find the user property OrderToTxn: Transaction Status.

   Without configuration, the value of the user property is LOY_TXN_CD_STATUS Queued.

3. In the value of the user property, change Queued to Acceptable.

   The transaction will be created with a status of Acceptable, so they can be processed manually.