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Viewing Loyalty Members' Promotion Attributes
Promotion attributes are used in the rules for a single promotion (as opposed to member attributes, which apply to a member across all promotions). For more information about promotion attributes, see Creating Attributes for Loyalty.
In order to answer members' questions, member service representatives can view the promotion attributes for all the opt-in promotions that a member is participating in.
For example, suppose you create a promotion in which a member who purchases three SFO-IAD flights in a six-month period receives a reward of 1,000 bonus points. You set up a promotion attribute to track the number of times a specific member has purchased this flight. When a member calls to ask how close she is to earning the bonus points, you can check by using the procedure that follows.
This list displays information for all promotion attributes that have a value, regardless of whether the promotion requires enrollment or applies to all members.
To view a member's promotion attributes
- Navigate to the Loyalty Members screen.
- In the Members list, select the member and click its Member # hyperlink.
- Click the Promotion Attributes view tab.