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Siebel Loyalty Administration Guide > Using Siebel Loyalty with Partners > Managing Loyalty Partners' Rejected TransactionsPartner's Loyalty transactions may be rejected for a number of reasons. For example, partners purchase point blocks. When they give points to a customer, these points are deducted from the partner's point block. If a partner no longer has enough points to cover a transaction, that transaction is rejected. The host company must manage these rejected transactions. Identifying and Commenting on Rejected TransactionsThe host company's Loyalty administrator should query periodically to identify rejected partner transactions. The Loyalty Processing Info view gives details on why the transaction was rejected. If desired, a host company employee can also enter a note on the transaction explaining why the transaction was rejected. Then the administrator should enter a note explaining why the transaction was rejected. To identify and comment on rejected transactions
Resubmitting Rejected Transactions (Partner)The partner must review pending transactions periodically in order to identify and fix rejected transactions. To resubmit rejected transactions
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Siebel Loyalty Administration Guide |