Siebel Loyalty Administration Guide > Setting Up Siebel Loyalty Programs >
Troubleshooting Disappearing Loyalty Members
If you have set up a new program and you find that newly created members are disappearing after you create them or you get an error message when you try to save the new member saying that it is a null query, then you need to make the following changes to the program:
- Make sure that at least one tier class is active.
- Make sure that the primary tier of the active tier class has the Show flag checked.