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Employees typically set objectives at the beginning of a quarter or the year that define their goals for the specified time period. At the end of the established time period, the employee's performance is measured against the objectives and is evaluated by the employee's manager. Objectives are administered using the Objectives and Reviews application. For more information, see Setting Up Objectives and Reviews.
A KPI is a metric that is associated with an objective to provide a quantitative method of measuring performance. For example, an employee might have an objective to increase customer satisfaction. A KPI that might be used for this objective is the customer satisfaction rating. An employee selects a KPI (or multiple KPIs) to associate with an objective, and then the employee provides a target (or goal) for that KPI. At the end of the period the employee is evaluated on whether or not the employee achieved the target for that KPI.
During the period employees can monitor their performance by reviewing the value of the KPI that determines how close they are from the target goal. For example, an employee who selects customer satisfaction rating as the KPI may choose 95% as the target value. The current value may be 88%. As the period progresses, the employee can see if the KPI is changing, and the employee's performance is tied to how well the employee can influence that KPI. In the Scorecard application there are two types of KPIs:
A KPI Definition is created by an administrator. The administrator decides which Update Method the KPI uses. If the Update Method is Siebel Analytics, then the administrator needs to create a KPI Request. A KPI Request is the Siebel Analytics predefined query for that KPI. For more information on KPI Requests and KPI Definitions, see Defining Key Performance Indicators, Update Methods and Access Groups and Creating a KPI Request in Siebel Analytics.
After the employee creates individual objectives and selects the KPIs that are associated with the objectives, the employee has a complete Scorecard. The Scorecard is simply a view that combines the Objectives, KPIs, Targets, and KPI Values in one location to provide an overall view of performance.
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