Bookshelf Home | Contents | Index | PDF |
Siebel Public Sector Guide > Managing Health Threats and Response > Managing Calls on Suspected Health ThreatsPublic health call center agents accept inbound calls that appear as a flashing icon on the CTI toolbar. After accepting the call, the agent creates the service request and captures details about the call. This task is a step in the Process of Managing Public Health Cases.
|
Siebel Public Sector Guide |