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Using Fully Qualified Email Addresses

Microsoft Exchange Server 2003 SP1 introduced support for full SMTP addresses. With earlier versions of Exchange Server, the URL used to access a user's Microsoft Exchange mailbox using the WebDAV calls issued by SSSE was constructed using the left-hand part of the email address. For example, for user email@domain.com, the following URL was used to access the Exchange mailbox:

http://server/exchange/email

Starting in Microsoft Exchange Server 2003 SP1, full SMTP addresses can optionally be used to access a Microsoft Exchange mailbox. For example, for user email@domain.com, the following URL can be used to access the Microsoft Exchange mailbox:

http://server/exchange/email@domain.com

Using full SMTP addresses allows virtual directories on a server to support multiple SMTP domains, and eliminates the necessity to match virtual directories on the mailbox server.

This task is an optional step in Process of Configuring SSSE.

About the UserMailBoxIDSource Parameter

With Microsoft Exchange Server 2003 SP1, the use of fully qualified email addresses is optional. With Microsoft Exchange Server 2007, however, you must use full SMTP email addresses. You can specify the method used to access users' mailboxes using the Siebel Exchange Connector configuration parameter, UserMailBoxIDSource. Valid values for the UserMailBoxIDSource parameter are:

• EMAILLEFT. Use the left-hand part of the email address (default value)
• EMAILFULL. Use the full SMTP email address (required for Microsoft Exchange 2007)
• ACCOUNT. Use the Active Directory login name (AD attribute sAMAccountName)

If you do not specify a value for the UserMailBoxIDSource parameter, the EMAILLEFT value is used by default for all Exchange Servers.

You can either set the UserMailBoxIDSource parameter for all Exchange Servers in your environment or for individual Exchange Servers.

The following procedure describes how to set the UserMailBoxIDSource parameter for all Exchange Servers in your environment.

To set a system-wide value for the UserMailBoxIDSource parameter

1. Follow the procedure to configure Exchange Connector parameters as described in Configuring Exchange Connector Parameters.
2. Specify values similar to the following for the Calendar section in the Configuration Parameters list.

   Section	Parameter	Value
   Calendar	UserMailBoxIDSource	EMAILFULL

   All Exchange Servers will use full SMTP email addresses for WebDAV calls to access user's mailboxes.

3. Restart the Siebel Server service on any server hosting the PIMSI Dispatcher and PIMSI Engine components. You must also restart any server on which the Exchange Connector component is installed.

If your environment contains both Microsoft Exchange 2003 and Microsoft Exchange 2007 servers, you might want to specify Exchange Server-specific values for the UserMailBoxIDSource parameter. The following procedure describes how to do this.

To set a value for the UserMailBoxIDSource parameter for an individual Microsoft Exchange Server

1. Follow the procedure to configure Exchange Connector parameters as described in Configuring Exchange Connector Parameters.
2. Create a set of Exchange Server Map settings for each server that is not to use the system-wide default value.

   For example, if ExchangeServer1 is a Microsoft Exchange 2007 server, requiring fully qualified email addresses, and ExchangeServer2 is a Microsoft Exchange 2003 server, requiring the left-hand part of the email address for WebDAV calls, specify values similar to the following in the Configuration Parameters list:

   Section	Parameter	Value
   Calendar	ExchangeServerMap	S1
   S1	Exchange Server	(ExchangeServer1)
   S1	UserMailBoxIDSource	EMAILFULL
   Calendar	ExchangeServerMap	S2
   S2	Exchange Server	(ExchangeServer2)
   S2	UserMailBoxIDSource	EMAILLEFT

3. Restart the Siebel Server service on any server hosting the PIMSI Dispatcher and PIMSI Engine components. You must also restart any server on which the Exchange Connector component is installed.