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Configuring Support for Items Archived in Microsoft Outlook

SSSE does not distinguish between items in Microsoft Outlook that are archived and items that are deleted from the Microsoft Exchange message store. If an item is archived from Microsoft Outlook, SSSE interprets this as a deletion of the item and deletes the corresponding record in the Siebel application. However, you can choose to maintain Siebel records for calendar or to do records that have been removed from the user's Microsoft Exchange message store due to archiving by specifying a value, in days, for the ArchiveGracePeriod parameter.

This task is an optional step in Process of Configuring SSSE.

When you specify a value for the ArchiveGracePeriod parameter, SSSE determines whether an activity or appointment that no longer exists in Microsoft Outlook has been deleted or archived as follows:

• If a deleted Microsoft Outlook event has an end date further in the past than the number of days specified by the ArchiveGracePeriod parameter, then the item is assumed to be archived and the corresponding record is not deleted from the Siebel database.
• If a deleted Microsoft Outlook event has an end date more recent than the number of days specified by the ArchiveGracePeriod parameter, then the item is assumed to be deleted and the corresponding record is deleted from the Siebel database.

For example, if you specify a value of 7 for the ArchiveGracePeriod parameter, SSSE treats a meeting that is older than 7 days, and that no longer exists in Microsoft Outlook, as an archived item. If the meeting was scheduled to occur less than 7 days ago, it is treated as an item that was intentionally deleted (for example, because the meeting was cancelled) and is removed from the Siebel application.

If you do not specify a value for the ArchiveGracePeriod parameter, all items archived from a user's Microsoft Exchange message store are treated as deleted items.

The following procedure describes how to specify a value for the ArchiveGracePeriod parameter.

To enable support for archived items

1. Log in to your Siebel application as an administrator and navigate to Administration - PIM Server Integration, and then Configuration.
2. Select the Exchange Calendar profile.
3. In the Configuration Parameters list, create a record with the following values:

   Section	Parameter	Value
   Archive	ArchiveGracePeriod	n where n is the number of days you want to specify for the archive grace period. The default value is 0.