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About Siebel Server Sync

Siebel Server Sync is a server-side integration product that synchronizes Siebel application data with Microsoft Exchange Server. This version of the Siebel Server Sync product is referred to as Siebel Server Sync for Microsoft Exchange Server (SSSE). Synchronization with Microsoft Exchange Server allows Microsoft Exchange client software such as Microsoft Outlook to access the synchronized data.

SSSE can synchronize data that appears in the My Activities, My Calendar, My Contacts, My Personal Contacts, and All Employees views of the Siebel application. Synchronization of data between the Siebel application and Microsoft Exchange is done automatically and with a frequency an administrator can tune. No user action is required to initiate synchronization. However, each user must use the Add To Sync List command to designate the individual contact and employee records that SSSE will synchronize for that user.

If anyone adds or changes a record in the Siebel application, SSSE automatically exports or synchronizes the change with Microsoft Exchange. Likewise, if anyone adds or changes a record in Microsoft Exchange, SSSE automatically imports or synchronizes the change with the Siebel application. SSSE performs these operations on a single-user basis, using a synchronization schedule that administrators can adjust. Typically, SSSE synchronizes a data change within a few minutes after a user makes the original change.

SSSE supports three deployment options as described in SSSE Deployment Options.