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Working with Resolution Documents and Literature Under UNIX

Resolution documents and Literature are two special indices. The two Search Categories are different from other categories, because they have attachments stored in the Siebel file system. When you click on the Index button in the Search Index View, the Siebel Server will not only create two scripts files, but it will also retrieve the attachments from the Siebel file system and decompress them. They will be stored in the /export/home/siebel/temp/search directory. If these files are not on the directory, please check the following:

• Is the file system valid? Work with the Siebel administrator to confirm if the file system is valid. You can also go to the Literature Administration View or Resolution Documents Administration View to try to create new records. If the records can be uploaded successfully, the file system must be valid.
• Does the file system contain the correct set of attachments? In the Literature Administration view or Resolution Documents Administration view, try to click on the hyperlink text for Name or File Name files. Clicking the hyperlink will give you access to the attached file in its native application. For example, you can see a Microsoft Word document or PowerPoint file in the pop-up window that has Microsoft Office embedded. If you cannot find the in the file system, work with your Siebel administrator to resolve this issue.

NOTE:  You cannot index Literature documents with more than 178 characters.

After the scripts are created and the attachments are created in the /export/home/siebel/temp/search directory, you can then use the execsql utility to create the index file as described in To execute index scripts to create search indices.

Every time you click on the Index button for Literature or Resolution Documents, the existing attachment files will be removed, and the Siebel Server will retrieve the correct set of attachments again. This behavior also works when the Refresh button is clicked for these two search categories. So, when you plan to create an index for Literature and Resolution Documents, finish one category first and then create the other. Otherwise, the attachments created for the first category will be removed when you click on the Index or Refresh button for the second category, and the first index may fail, because the execsql utility cannot find attachments in the /export/home/siebel/temp/search directory.

NOTE:  Because Literature and Resolution Documents are so unusual, you cannot execute the RefreshAll script (FUL_REFRESH.FTE) to refresh Literature and Resolution Documents. You will need to refresh them by running the individual script files.