Siebel Smart Answer Administration Guide > Configuration and Implementation of Siebel Smart Answer > Smart Answer Setup >
Importing the Knowledge Base File
You import the KB File into a catalog in the Catalog Administration screen. The catalog name must be the same value in the following three places:
Before you can import the KB file into your KB catalog, you must copy the KB file to a specific location in the Siebel File System. To import the KB file into your KB catalog, perform the following tasks:
- Copy your KB file (including the .kb file extension) to the Siebel File System in the \cms directory.
- Import the KB catalog and categories in Catalog Administration.
To copy the KB file into the Siebel File System
- Navigate to Server Administration > Enterprise Configuration.
The Enterprise Configuration list appears.
- Click the Enterprise Parameters tab, and query for
FileSystem .
The value in this parameter shows you the location of the Siebel File System.
- Copy the KB file to the Siebel File System's \cms root directory.
To import the KB catalog and categories
- Navigate to Site Map > Catalog Administration.
The Catalogs list appears.
- Click the More Info view tab and in the More Info form, click New.
- Use the table below to complete the necessary fields.
The table shows only those fields that are used for Smart Answer.
- Step off the record to save it, and click Smart Answer Import.
The KB file and its categories have been imported into your catalog file.
|
|
Name |
Required. Name of the KB catalog that you used when you enabled the Smart Answer server component. |
Description |
Optional. |
Active checkbox |
Not used. |
Smart Answer Catalog File |
Type. The KB filename without the .kb file extension. |
Smart Answer Master Server |
Not used. |
Setting the Logging Level of the Smart Answer Log File
Setting the logging level to the maximum number of 5 will allow more descriptions in the Smart Answer log file. This setting allows you to change the monitoring of the Smart Answer log file to more easily determine if categorization is taking place. This is useful when debugging, but will increase the size of your log file. To set the logging level of the Smart Answer log file
- Navigate to Site Map > Server Administration.
- Click the Server Event Configuration tab, then Query for CatMgr.
- Enter a value of 5 in the log level field.
You must stop and restart the Siebel server for your changes to take effect.
|