Siebel Smart Answer Administration Guide > Configuration and Implementation of Siebel Smart Answer >

Working with Smart Answer Profiles

After importing the knowledge base, you must then create a Smart Answer Profile then associate the profile with a Smart Answer setting or a number of settings. There are three different profile types, which are listed below:

  • Manual Search. Associated with eService and employee applications, such as Call Center.
  • Auto Search. Associated with customer and partner applications, allowing users to search for service requests.
  • eMail Response. Associated solely with eMail Response.
Siebel Smart Answer Administration Guide