Siebel Store-and-Forward Messaging Guide > Siebel Store-and-Forward Messaging Sample Workflows >

About Store-and-Forward Messaging Workflows

Store-and-Forward Messaging provides four sample workflows to demonstrate its functionality. These workflows can be customized to meet different business process requirements. The definitions of these workflows can be examined in the Siebel Tools. For more information, see Siebel Business Process Designer Administration Guide.

The three outbound workflows are SMQ Outbound Activity to One Recipient, SMQ Outbound Activity to Primary Owned By, and SMQ Outbound Activity to Team.

The SMQ Outbound Activity to One Recipient is a basic workflow. It is based on the Action business object. Its main function is to generate a message, format the message, send the message to a server outbound queue, and update the message history table.

The SMQ Outbound Activity to Primary Owned By workflow uses the SMQ Outbound Activity to One Recipient workflow as a subworkflow. This workflow is triggered by the WriteRecordUpdated runtime event in the Action business component. If an activity is assigned to a mobile user or an activity owned by a mobile user is updated, the workflow sends a data message to the mobile user with the updated activity information and its associated data.

The SMQ Outbound Activity to Team workflow also uses the SMQ Outbound Activity to One Recipient as a subworkflow. The workflow allows sending the identical activity message to all the service technicians on the same team.

The inbound workflow is SMQ Process User Queue. This workflow picks up server inbound messages and process them.