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Synchronizing Enrollment Status


This procedure uses the Update Seats feature to synchronize the seats and the waitlisted number with the enrollment status.

This task is a step in Process of Working with Enrollments, Cancellations, Test Results, and Reports.

To synchronize enrollment status

  1. Navigate to the Administration - Training screen > Class Details view.
  2. In the Classes list, query for the class, and then click the Enrollments view tab.

    The enrollments, seats taken, open seats, and waitlist seats, may be out of synchronization.

  3. Click Update Seats to synchronize the seat counts.

    The following table describes what happens after clicking Update Seats if there is someone on the waitlist and there is an open seat, or if there is an open seat, there are people on the waitlist, and there is less than 24 hours before the class starts.

    If...
    Then clicking Update Seats...

    The Allow Waitlist and Automate Waitlist flags are selected, there is someone on the waitlist, and there is an open seat.

    Puts the enrollee in Waitlist-Pending state and send them a notification email.

    There is an open seat, there are people on the waitlist, and less then 24 hours before the class starts.

    Puts the enrollee in Open-Waitlist mode.

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