Upgrade Guide > Reviewing the Siebel User Interface >
Troubleshooting Postmerge Siebel UI Problems
Upgrades: All Siebel upgrades. Environments: Development environment only. This topic is part of an upgrade process. See How to Perform a Siebel Database Upgrade. Basic Troubleshooting Guidelines
If views or screens do not display, do the following:
- Using the Developer Web Client, verify that the user has been assigned the correct responsibilities.
- Query for the view or applet in the Administration-Personalization screen. Verify the conditional expression is correct. At Siebel 7.7 primary user role was replaced by primary user responsibility. See Upgrade Planning for Siebel Personalization.
- In Siebel Tools, verify that the screen view and its parents have the
Display In Site Map property, and the Display In Page property set to TRUE.
- Verify that the screen view and its parents have the Viewbar Text and Menu Text properties filled in.
- If an applet does not display all the fields or controls after upgrade, check in Siebel Tools for a Web template of the same name, but appended with
-Expanded and specify this Web template for the applet. These templates provide additional placeholders for mapping fields and controls.
- In Siebel 7.5, the
Business Address business component was replaced with the CUT Address business component. If you are upgrading from a release prior to 7.5, you must modify all links to Business Address applet so they point to CUT Address .
About the Postmerge Utilities Log
After the repository merge, you must run the postmerge utilities. These utilities do the following:
- Validate UI components to verify they were migrated correctly to the new repository.
- Modify UI objects to implement new UI features. For example, they modify form applets and multi-value group applets to conform to the UI standard introduced at Siebel 7.7
- Verify that customized UI objects are configured correctly.
The postmerge utilities log lists the actions performed by the postmerge utilities. The log contains the following types of messages:
- STATUS. These messages provide information on the specific things that the postmerge utilities did. No action is required, so you can ignore these messages.
- INFO. These messages provide information on the specific things that the postmerge utilities did. No action is required, so you can ignore these messages.
- WARNING. These messages provide information on UI objects that may be incorrectly configured, so you should review them.
- ERROR. These messages indicate that a problem has been found that must be corrected.
The postmerge utilities log is located here: SIEBEL_TOOLS_INSTALL_DIR \reppatch\log\reputility.log
Where
SIEBEL_TOOLS_INSTALL_DIR is the directory where Siebel Tools is installed.
Related Topic
Troubleshooting Steps 19: How to troubleshoot messages generated during the Repository Merge in Siebel 7, located on Oracle's Siebel SupportWeb
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