This chapter describes how to use the Universal Queuing business service to access functions in Siebel Universal Queuing.
Business services represent functionality that is encapsulated in a named service, for which methods can be called by the Siebel application. Many types of Siebel eBusiness Applications functionality, including Universal Queuing functionality, can be accessed as methods of Siebel-provided business services.
For more information about working with Siebel business services, refer to:
- Siebel Communications Server Administration Guide
- Siebel Business Process Designer Administration Guide
- Siebel Tools Reference
- Siebel Tools Online Help