Siebel Universal Queuing Administration Guide > Installing and Running Siebel Universal Queuing >

Implementing Failure Recovery

This section describes the failure recovery procedures that occur during one of these two types of system failure:

• Siebel Universal Queuing failure
• Siebel Communications Server failure

In order to provide the ability to recover from failure, Siebel Universal Queuing saves information in the database at regular intervals. During that interval, the following critical state change for agents and work items are saved:

• Agent states: LOGGEDIN, AVAILABLE, AUXWORK, LOGGEDOUT
• Work item states: RECEIVED, QUEUED, SCHEDULED, ACTIVE, WRAPUP, COMPLETED