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Alarms and Errors

Siebel Universal Queuing generates alarms and errors and logs them to the database. Alarms and error messages can be viewed using the UQ Administration screen.

Alarms are classified using the following designations and criteria:

• Informational. Events requiring no action or intervention, such as reporting initialization progress.
• Warning. Events that require action, but not necessarily immediate action. There is no immediate degradation in system capabilities or performance. Examples include memory utilization hitting a predetermined threshold, or number of users approaching the system limits.
• Critical. Immediate action is required, and the system capability is degraded. An example is a missing required parameter on an API method, or inability to continue to write log information.
• Emergency. Immediate action is required, and the system may fail to perform in a useful manner. An example is the inability to connect to the database.

For more information on viewing alarms and errors, see Viewing Alarms and Errors.