Siebel Universal Queuing Administration Guide > Overview of Siebel Universal Queuing > Communications Business Scenarios >
Routing Incoming Faxes
A customer receives a renewal flyer for their subscription of a service offered by the company. The customer completes the flyer and faxes it back to the company for processing. The company's fax server receives the fax and forwards it to Siebel Universal Queuing for routing through the appropriate Siebel communications infrastructure components to the most qualified agent for further processing.