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Siebel Universal Queuing Administration Guide > Siebel Universal Queuing Reporting > Viewing Real-Time Status DataYou can display real-time status data about channels, employees, and routes currently active in Siebel Universal Queuing. This section describes how to display real-time status data for channels, employees, and routes. For information on historical data, see Viewing Historical Data. |
Siebel Universal Queuing Administration Guide |