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Examples of Common Uses of Siebel Wireless

This section gives instructions for tasks you might commonly perform with Siebel Wireless applications:

• Siebel PRM Wireless
  • Viewing Service Request (SR) detail and reviewing associated activities and orders
  • Viewing quotes and updating opportunities

    For an example of using Siebel Wireless PRM, see Example of Using Siebel PRM Wireless.

• Siebel Self-Service Wireless
  • Viewing SR details and product warranty details
  • Reviewing Order Status

    For an example of using Siebel Self-Service Wireless, see Example of Using Siebel Self-Service Wireless.

• Siebel Sales Wireless
  • Managing the Siebel calendar and updating activities
  • Reviewing account details and updating order and opportunity information
  • Creating and submitting a correspondence request
  • Querying the employee database and calling an employee

    For an example of using Siebel Sales Wireless, see Example of Using Siebel Sales Wireless.

• Siebel Service Wireless
  • Managing Service Requests and Orders
  • Ordering missing recommended parts
  • Creating and tracking field part movements

    For an example of using Siebel Service Wireless, see Example of Using Siebel Service Wireless.

NOTE:  As described above, the commands required to link and submit changes may vary slightly from browser to browser for these examples.