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Using the Spell Check Feature

Siebel Email Response uses a spell-checking feature that is available with Siebel Business applications. It can identify many spelling errors in text communications (including email, service requests, and solutions) before they are sent to customers. The spell check feature is automatically installed and enabled as part of the Siebel Server and Mobile Web Client installation processes.

By default, the spell check feature ignores HTML in outbound email messages. You can change this and other spell check options (for example, the option to automatically check spelling when an email is sent) in the Spelling view of the User Preferences screen. For more information about setting user preferences, see Applications Administration Guide.

Setting Up a Default Dictionary

The spell check feature uses the dictionary for the default language specified during installation. During installation, dictionary files (lexicons) for the most common international languages are installed. Common dictionary files (two files for each language, with the TLX and CLX extensions) are stored in the [ROOT]\lex directory during installation. All included language dictionaries are installed regardless of the default language your systems administrator selects during installation. For a list of supported languages, see Siebel System Requirements and Supported Platforms on Siebel SupportWeb.

In the User Preferences screen, agents can change the default language used for the spell check feature. If you assign a default language in user preferences, the spell check feature uses that default language to check the spelling in replies to inbound emails. For more information about user preferences, see Applications Administration Guide.

Creating a Personal Dictionary

An agent can add frequently used words to a personal dictionary (custom user dictionary) that is saved on the server so that it is accessible from any workstation the agent uses. These dictionaries are stored in the following locations: [FILESERVERROOT]\userpref\[USERNAME&]\[USERNAME_LANGID].tlx and [FILESERVERROOT]\crm\[USERNAME_LANGID].tlx.

Siebel Email Response Administration Guide