Siebel Email Response Administration Guide > Authenticating a Sender's Email Address > Authenticating a Sender's Email Address Using Employee Email Address >

Changing the Lookup Sender Step to Capture Employee Email Address

If a business requires that employees be authenticated using email, you can modify the Lookup Sender step input arguments by setting the Business Object field equal to Employee, the Business Component field equal to Employee, and the Query field equal to EMail Addr (the field in the Employee business component that stores the email address).

To change the Lookup Sender step to find the employee email address

1. In the Siebel Tools Object Explorer, select the Workflow Processes object.
2. In the Workflow Processes list, perform a query for Process Name = eMail Response - Process Service Request.
3. In the Workflow Processes list, select eMail Response - Process Service Request and click Revise.

   The status of the eMail Response - Process Service Request workflow process changes to In Progress.

4. In the Workflow Processes list, right-click eMail Response - Process Service Request and choose Edit Workflow Process.

   The Business Process Designer appears.

5. Right-click the Lookup Sender step and choose Show Input Arguments.
6. In the Input Argument list, make the changes outlined in the following table.

   Input Argument	Type	Value
   Business Object	Literal	Employee
   Business Component	Literal	Employee
   Email Address	Process Property	Email Addr
   Query	Literal	Email Addr
   Value	Literal	Id

7. Right-click the Lookup Sender step and choose Show Output Arguments.
8. In the Output Arguments list, delete Account Id.

   NOTE:  To recapture the Account Id, see Recapturing the Account Id (Optional).

9. Right-click the Lookup Sender step and choose Show Process Properties.
10. In the WF Process Props list, create a new process property called Employee ID and change the value in the Data Type field to String.
11. Right-click the Lookup Sender step and choose Show Output Arguments.
12. In the Output Arguments list, modify the Contact Id output argument by changing the Property Name to Employee Id instead of Contact Id.
13. In the History Toolbar, click Back to return to Siebel Tools.
14. In the Workflow Processes list, right-click eMail Response - Process Service Request and choose Validate.
15. In the Workflow Processes list, right-click eMail Response - Process Service Request and click Deploy.