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Authenticating a Sender's Address Using an Alternate Email Address

Your business might want to store more than one email address per contact in the Siebel database. One way to accomplish this is to use the Alternate Email Address field in the Contact business component. This field has multiple values and the data is stored in the Address field of the Communication Address business component.

The following scenario describes how to change standard workflow processes so that they will check the Alternate Email Address field to authenticate the sender of inbound emails.