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Customers can use Siebel eService for eAutomotive to register their vehicles. You can find this information about the user in the Contacts screen of Siebel eAutomotive, and you can use it for follow-up marketing and service.
The user must begin by entering the VIN#. If the entry matches a VIN# in the database, the user can continue. If the entry does not match a VIN# in the database, the user cannot continue, because it is not one of your vehicles.
After the user enters a valid VIN#, the Make, Model, Year, and Trim fields are populated automatically with information from the Vehicle record. The user enters personal information, which is stored in the record of the primary contact associated with that vehicle. If there is already a primary contact for a vehicle, the customer cannot register that vehicle.
|Siebel eService Administration Guide Addendum for Industry Applications|