Contents

Title and Copyright Information

Preface

• Audience
• Documentation Accessibility
• Related Documents
• Documentation Updates
• Conventions

1 About the Connector

• Supported Functionality
• Reconciliation Module
  • Lookup Fields Reconciliation
  • User Reconciliation
• Provisioning Module
• Files and Directories That Comprise the Connector

2 Deploying the Connector

• Step 1: Verifying Deployment Requirements
• Step 2: Configuring the Target System
  • Create a User
  • Create the SHR:DeletePeople Form
  • Enable Encryption
    • Enabling Remedy Encryption
    • Configuring Remedy Encryption Products
    • AR System Encryption Error Messages
• Step 3: Copying the Connector Files and External Code
• Step 4: Importing the Connector XML File
  • Defining IT Resources
• Step 5: Configuring Reconciliation
  • Specifying Values for the Scheduled Task Attributes
    • Lookup Fields Reconciliation Scheduled Task
    • User Reconciliation Scheduled Task
• Step 6: Compiling Adapters

3 Testing the Connector

• Running Test Cases
• Troubleshooting

4 Known Issues

A Creating a Database Trigger in the BMC Database

Index